Chapter 7. Appendix A2: QueueMetrics data blocks

7.1. Available blocks for QmStats

  • AgentsDO.ReportAgents
  • AgentsDO.SessionPauseDur
  • AgentsDO.AgentAvail
  • AgentsDO.AnsCallsQueues
  • AgentsDO.AnsCallsCG
  • AgentsDO.AnsCallsLocation
  • AgentsDO.AnsCallsSG
  • AgentsDO.PerformanceAcdGroups
  • AgentsDO.AgentOccupancy
  • AgentsDO.AgentSessionTimeByHour
  • AgentsDO.AgentPayableTimeByHour
  • AgentsDO.AgentBillableTimeByHour
  • AgentsDO.AgentSessionByQueueTagFeatureReport
  • AgentsDO.SessionByQueueTagFeatureReport
  • AreaAnDO.Setup
  • AreaAnDO.CallsOK
  • AreaAnDO.CallsKO
  • CallDistrDO.AnsDistrPerDay
  • CallDistrDO.AnsWaitPerDay
  • CallDistrDO.UnansWaitPerDay
  • CallDistrDO.SalesPerDay
  • CallDistrDO.StaffPerDay
  • CallDistrDO.QPosPerDay
  • CallDistrDO.InclSlaPerDay
  • CallDistrDO.TrafficAnPerDay
  • CallDistrDO.AnsDistrPerHr
  • CallDistrDO.AnsWaitPerHr
  • CallDistrDO.UnansWaitPerHr
  • CallDistrDO.SalesPerHr
  • CallDistrDO.StaffPerHr
  • CallDistrDO.QPosPerHr
  • CallDistrDO.InclSlaPerHr
  • CallDistrDO.TrafficAnPerHr
  • CallDistrDO.AnsDistrPerDOW
  • CallDistrDO.AnsWaitPerDOW
  • CallDistrDO.UnansWaitPerDOW
  • CallDistrDO.SalesPerDOW
  • CallDistrDO.StaffPerDOW
  • CallDistrDO.QPosPerDOW
  • CallDistrDO.InclSlaPerDOW
  • CallDistrDO.TrafficAnPerDOW
  • DetailsDO.AgentSessions
  • DetailsDO.AgentPauses
  • DetailsDO.AgentSessionsRaw
  • DetailsDO.CallsKO
  • DetailsDO.AfpCallsKO
  • DetailsDO.CallsKoRaw
  • DetailsDO.CallsOK
  • DetailsDO.AfpCallsOK
  • DetailsDO.AfpCallsIVR
  • DetailsDO.CallsIVR
  • DetailsDO.CallsOkRaw
  • DetailsDO.ButtonExportCalls
  • DistrDO.ReportAcd
  • DistrDO.AcdByQueue
  • DistrDO.AcdByTerminals
  • KoDO.ReportKoAll
  • KoDO.ReportKoFully
  • KoDO.DiscCauses
  • KoDO.UnansByQueue
  • KoDO.OutboundKo
  • KoDO.UnansByLen
  • KoDO.InclusiveSLA
  • KoDO.ReportKoKeyPress
  • KoDO.StintsKo
  • KoDO.StintsOkKo
  • KoDO.QPosKo
  • KoDO.QPosOkKo
  • KoDO.IvrKo
  • KoDO.IvrOkKo
  • KoDO.DnisKo
  • KoDO.DnisOkKo
  • KoDO.OverviewOkKo
  • KoDO.InclusiveAnswSLA
  • OkDO.RiassAllCalls
  • OkDO.RiassFullyWithin
  • OkDO.AgentsOnQueue
  • OkDO.ServiceLevelAgreement
  • OkDO.DisconnectionCauses
  • OkDO.Transfers
  • OkDO.AnsweredcallsByQueue
  • OkDO.AnsweredcallsByDirection
  • OkDO.StintsOk
  • OkDO.QPosOk
  • OkDO.IvrOk
  • OkDO.DnisOk
  • OkDO.MOHOk
  • OkDO.HDRRpt
  • OutcomesDO.GeneralRep
  • OutcomesDO.CallResByOutcome
  • OutcomesDO.ActivBillable
  • OutcomesDO.ActivNotBillable
  • OutcomesDO.AgentReportDetailed
  • OutcomesDO.AgentOutcomes
  • CallTagDO.CallResByTag
  • OutcomesDO.CallResByFeature
  • IvrDO.IvrReport
  • IvrDO.IvrTiming
  • IvrDO.IvrGoals

7.2. Available blocks for QmRealtime

  • RealTimeDO.RTRiassunto
  • RealTimeDO.RTCallsBeingProc
  • RealTimeDO.RTAgentsLoggedIn
  • RealTimeDO.WallRiassunto
  • RealTimeDO.WallCallsBeingProc
  • RealTimeDO.VisitorCallsProc
  • RealTimeDO.VisitorTodaysOk
  • RealTimeDO.VisitorTodaysKo
  • RealTimeDO.RtLiveQueues
  • RealTimeDO.RtLiveCalls
  • RealTimeDO.RtLiveAgents
  • RealTimeDO.RtLIveStatus
  • RealTimeDO.RtAgentsRaw
  • RealTimeDO.RtCallsRaw
  • RealTimeDO.QueuesAndTagsView
  • RealTimeDO.QueuesAndTimesView
  • RealTimeDO.AgentAndOutcomeView