Running a small call-center with QueueMetrics and Trixbox

Loway

Revision History
Revision $Revision: 1.7 $ - covers QueueMetrics 1.6.1.0$Date: 2010/10/06 07:39:12 $L

Table of Contents

1. Turning TrixBox or AsteriskNOW into a call-center solution
1.1. Call centers 101: the very basics
1.2. Prerequisites
1.3. Software versions
1.4. Tutorial organization
2. Running an inbound call-center
2.1. Logging in into TrixBox
2.2. Installing QueueMetrics
2.3. Installing the MySQL loader - Qloaderd
2.4. Configuring TrixBox or AsteriskNOW
2.5. Configuring QueueMetrics
2.6. Running QueueMetrics
2.7. Listening to calls
3. Running an outbound call-center
3.1. Things you should know about outbound
3.2. Configuration changes
3.3. Call listening
4. Getting more information
4.1. Getting a QueueMetrics temporary licence
4.2. Getting help
4.3. Common differences between TrixBox and AsteriskNOW
4.4. Common problems and solutions