3. Logging on to QueueMetrics

To log on to QueueMetrics, you have to point your browser to the address of the server where you installed QM. As servlet containers are often installed on ports different than the standard HTTP one, it might be necessary to specify the port address.

For example, if you install Tomcat 5 on the same server you’re accessing QM from, you may end up pointing your browser to: http://localhost:8080/queuemetrics.

Ask your system administrator for the correct web address of your instance of QueueMetrics.

If all goes well, you will see a page like the following one:

./Pictures/image010.png

This and the following screenshots are taken using Opera 8 on Windows; other environments may present minor discrepancies from what is shown here.

If your system administrator has already configured QM, you might see you firm’s logo on the top left part of the screen and a different welcome message.

To enter the system as a user, enter the standard credentials demouser with password demo and click on the "Log in" button, or use the credentials your administrator has provided.

If you prefer to use a different language from the default English, you can choose one of the other supported languages from the drop-down box. After choosing the language, the main page will be reloaded.

./Pictures/Homepage_New_layout.png

The user is presented with the Home Page, that is the starting point of QM. The name of the user and the current class for the user are shown on the top-right corner of the window.

To end the current session, you have to press the "Log off" icon or close the browser window.

To print the current page in a printer-friendly format, you just press the "Print" icon.

To see more details on the current user and change its access password, click on the "Info" icon.

To reset queue search parameter (time period, offset, multi-stint mode…) to the defaults without logging off and on again, press the Reload icon.

As of QueueMetrics 12.10 it is possible to view the configuration.properties file from the Home page. This is achieved by adding the key EDIT_CFG to the admin user, which will enable a link on the Home page, within the Administrative Tools, that will allow access to the file.

3.1. License information

Pressing the "Licence information" label, a page like the one below is shown.

./Pictures/image014.png

This page shows the current release of the software and the current license information.

If you are running a free demo version, you will see that the maximum number of licensed agents is 2 and an additional text will remind you on how to register.

You can also see some information being shown on the Operating System and Java version being used. Such information is very useful to in the case of errors and should be sent to Loway in the case you think you have found a bug.

If QueueMetrics is to be run on a publicly-accessible box, it is possible to hide all technical information from the user by setting a configuration property.