What’s new in QueueMetrics

Loway

Revision History
Revision $Revision: 1.10 $ covers QueueMetrics 14.10$Date: 2014/10/15 10:30:25 $L

Table of Contents

1. Contents
2. Release 12.01
2.1. Agent times by hour
2.2. Call tagging
2.3. Paginated call display
2.4. Realtime on Asterisk 1.8
2.5. Non-contiguous reports
2.6. Friendly names handling
2.7. Encrypted files playback
2.8. Persistent user properties
2.9. QA from Agent page
3. Release 12.02
3.1. Tracking Music on Hold
4. Release 12.05
4.1. AGAW Quick Installation
4.2. AGAW Chrome compatibility
4.3. RT page menus
4.4. QA Extra Score
4.5. QM database creation
4.6. QM Home page layout
4.7. Agent channel names with -
5. Release 12.10
5.1. Performance optimizations
5.2. Administrative Tools access
5.3. Agent page reports
5.4. URL Substitutions
6. Release 13.04
6.1. Manual and automated reports as PDF/XLS documents
6.2. Non-scoring questions and other changes related to QA
6.3. Fully-automated screen pops on the Agent’s page: Active Polling
6.4. Analyzing IVR tree traversal
6.5. Detailed tracking of call events
6.6. QueueMetrics in the cloud: using different QM instances on the same PBX
7. Release 13.12
7.1. Externally-generated report pages
7.2. Improved QA features
7.3. Easier integration to external CRMs
7.4. Ready for Asterisk 12 and easier to deploy
7.5. Misc changes
8. Release 14.03
8.1. General usability improvements
8.2. Misc changes
9. Release 14.06
9.1. QueueMetrics layout restyling
9.2. Icon: The new Agent Page
9.3. A New JSON API interface
9.4. New IVR tracking mode
9.5. Misc changes
10. Release 14.10
10.1. Usability and the Icon page
10.2. Deployability
10.3. Bug fixes