What’s new in QueueMetrics

Loway

Revision History
Revision 17.06 - covers QueueMetrics 17.062017/09/21L

Table of Contents

1. Contents
2. Release 14.03
2.1. General usability improvements
2.2. Misc changes
3. Release 14.06
3.1. QueueMetrics layout restyling
3.2. Icon: The new Agent Page
3.3. A New JSON API interface
3.4. New IVR tracking mode
3.5. Misc changes
4. Release 14.10
4.1. Usability and the Icon page
4.2. Deployability
4.3. Bug fixes
5. Release 15.02
5.1. Usability and layout improvement
5.2. Icon Agent Page Improvements
5.3. Bug fixes
6. Release 15.10
6.1. New concepts: Skills, Tags and Features
6.2. New Reports
6.3. Tracking of features on Icon
6.4. Usability and layout improvement
6.5. Misc items
6.6. Bug fixes
7. Release 12.01
7.1. Agent times by hour
7.2. Call tagging
7.3. Paginated call display
7.4. Realtime on Asterisk 1.8
7.5. Non-contiguous reports
7.6. Friendly names handling
7.7. Encrypted files playback
7.8. Persistent user properties
7.9. QA from Agent page
8. Release 12.02
8.1. Tracking Music on Hold
9. Release 12.05
9.1. AGAW Quick Installation
9.2. AGAW Chrome compatibility
9.3. RT page menus
9.4. QA Extra Score
9.5. QM database creation
9.6. QM Home page layout
9.7. Agent channel names with -
10. Release 12.10
10.1. Performance optimizations
10.2. Administrative Tools access
10.3. Agent page reports
10.4. URL Substitutions
11. Release 13.12
11.1. Externally-generated report pages
11.2. Improved QA features
11.3. Easier integration to external CRMs
11.4. Ready for Asterisk 12 and easier to deploy
11.5. Misc changes
12. Release 13.04
12.1. Manual and automated reports as PDF/XLS documents
12.2. Non-scoring questions and other changes related to QA
12.3. Fully-automated screen pops on the Agent’s page: Active Polling
12.4. Analyzing IVR tree traversal
12.5. Detailed tracking of call events
12.6. QueueMetrics in the cloud: using different QM instances on the same PBX
13. Release 16.09
13.1. New concepts: FCR and Programmable data blocks
13.2. Internationalization
13.3. Changes on the Icon Agent’s page
13.4. Improvements to the Explore System Parameters page
13.5. Official QueueMetrics Docker image
13.6. Introducing Uniloader
13.7. Detailed changelog
14. Release 17.06
14.1. Major changes
14.2. Updated dependencies
14.3. Minor changes
14.4. Detailed changelog