The QueueMetrics Uniloader User Manual

Loway

Revision History
Revision 19.04 - covers Uniloader 0.6.02019/04/02L

Table of Contents

1. What is Uniloader?
1.1. What happens if….
2. Installation
2.1. Automated installation (RPM)
2.2. Manual installation under Systemd (CentOS, Debian/Ubuntu)
2.3. Manual installation
2.4. Running in production
2.5. Example: Uploading data to a local QueueMetrics system
2.6. Example: Uploading data to a QueueMetrics Live system
3. Concepts
3.1. Back-ends
4. Usage
4.1. Uploading data
4.2. Feedback actions: proxying AMI
4.3. Splitting a single queue_log file into multiple back-ends
5. Scenarios
5.1. One Asterisk instance, one local QueueMetrics instance
5.2. One Asterisk instance, one hosted QueueMetrics Live instance
5.3. Multiple Asterisk instances, one hosted QueueMetrics-Live instance
5.4. Multiple Asterisk instances, one QueueMetrics instance
5.5. One Asterisk instance, multiple QueueMetrics-Live instances
5.6. Multiple Asterisk instances, multiple QueueMetrics instances
6. Event tracking
6.1. Installing event tracking through RPM
6.2. Tracking Music-on-Hold
6.3. Tracking Parking lots as queues
6.4. Automatically Tracking Outbound Calls
6.5. Automatically tracking outbound queues in QueueMetrics
6.6. Automatically tracking hotdesking events
7. FreeSwitch / FusionPBX support
7.1. General overview
7.2. Setting up
8. Diagnostics and tools
8.1. Diagnostics: AMI connection test
8.2. Diagnostics: Test upload link
8.3. Diagnostics: Test connection to Mysql/MariaDB database
8.4. Diagnostics: Test connection to Postgres database
8.5. Diagnostics: Test Freeswitch’s ESL port
9. PBX Information
9.1. FreePBX
9.2. FusionPBX
9.3. Uploading configuration to a QueueMetrics instance
10. Configuration files
10.1. QueueMetrics configuration.properties
11. Custom PBX settings
11.1. Yeastar myPBX

List of Tables

6.1. Services installed in RPM