The WombatDialer User Manual

Loway

Revision History
Revision Covers WombatDialer 16.062016/06/15L

Table of Contents

1. What is WombatDialer?
1.1. Why was WombatDialer created?
1.2. Key features
1.3. Typical usage scenarios
2. Getting started with WombatDialer
2.1. Install WombatDialer
2.2. Create a recording to be broadcast
2.3. Create a PBX application to play back the recording
2.4. Set up WombatDialer
2.5. Create a list of numbers to be called
2.6. Create a new campaign
2.7. Create reschedule rules
2.8. Run your first campaign
2.9. Run a report on your campaign
2.10. Where to go from here
3. WombatDialer Concepts
3.1. The architecture of WombatDialer
3.2. Asterisk servers
3.3. Trunks
3.4. End-points
3.5. Call lists and call records
3.6. Campaigns
3.7. AMD & Fax detection
3.8. Campaign runs
3.9. Opening Hours
3.10. Opening Hours Inspector
3.11. Call logs
3.12. Users and security
4. Running WombatDialer
4.1. Understanding the GUI
4.2. Controlling the dialer
4.3. The Live page
4.4. The Copy Campaigns Panel
4.5. The Dialer State Page
4.6. Running campaign reports
4.7. Importing and exporting call lists
4.8. The License page
5. QueueMetrics integration
5.1. Installation
5.2. Understanding QueueMetrics integration
5.3. Real-time monitoring
5.4. Reporting
5.5. Using the agent’s page
6. A WombatDialer Cookbook
6.1. A social media dialer
6.2. Helping Wombats one carrot at a time
6.3. Outbound IVRs and dr. Strangelove
6.4. Understanding queue end-points
6.5. A custom QueueMetrics integration
6.6. Elastix queue call-backs
6.7. Automated recall of lost inbound calls
6.8. Preview dialing with QueueMetrics, Elastix and SugarCRM
6.9. Effective answering-machine detection
7. Administering WombatDialer
7.1. Installing
7.2. Upgrading
7.3. Starting and stopping
7.4. Backing up
7.5. Logs and logging
7.6. Troubleshooting a running instance
8. API reference
8.1. Controlling Asterisk from WD
8.2. Controlling WD from Asterisk
8.3. Controlling WD over HTTP
8.4. The JSON configuration API
8.5. The JSON Live and Reporting API
8.6. HTTP life-cycle notifications of calls
9. System configuration
9.1. Security keys
9.2. Default users
10. For more information…

List of Tables

4.1. Live calls
4.2. Campaign runs
6.1. Recipes
8.1. JSON API
9.1. System Keys
9.2. Default users