What’s new in QueueMetrics

Loway

Revision History
Revision 18.04 - covers QueueMetrics 18.042018/04/10L

Table of Contents

1. Contents
2. Release 12.01
2.1. Agent times by hour
2.2. Call tagging
2.3. Paginated call display
2.4. Realtime on Asterisk 1.8
2.5. Non-contiguous reports
2.6. Friendly names handling
2.7. Encrypted files playback
2.8. Persistent user properties
2.9. QA from Agent page
3. Release 12.02
3.1. Tracking Music on Hold
4. Release 12.05
4.1. AGAW Quick Installation
4.2. AGAW Chrome compatibility
4.3. RT page menus
4.4. QA Extra Score
4.5. QM database creation
4.6. QM Home page layout
4.7. Agent channel names with -
5. Release 12.10
5.1. Performance optimizations
5.2. Administrative Tools access
5.3. Agent page reports
5.4. URL Substitutions
6. Release 13.04
6.1. Manual and automated reports as PDF/XLS documents
6.2. Non-scoring questions and other changes related to QA
6.3. Fully-automated screen pops on the Agent’s page: Active Polling
6.4. Analyzing IVR tree traversal
6.5. Detailed tracking of call events
6.6. QueueMetrics in the cloud: using different QM instances on the same PBX
7. Release 13.12
7.1. Externally-generated report pages
7.2. Improved QA features
7.3. Easier integration to external CRMs
7.4. Ready for Asterisk 12 and easier to deploy
7.5. Misc changes
8. Release 14.03
8.1. General usability improvements
8.2. Misc changes
9. Release 14.06
9.1. QueueMetrics layout restyling
9.2. Icon: The new Agent Page
9.3. A New JSON API interface
9.4. New IVR tracking mode
9.5. Misc changes
10. Release 14.10
10.1. Usability and the Icon page
10.2. Deployability
10.3. Bug fixes
11. Release 15.02
11.1. Usability and layout improvement
11.2. Icon Agent Page Improvements
11.3. Bug fixes
12. Release 15.10
12.1. New concepts: Skills, Tags and Features
12.2. New Reports
12.3. Tracking of features on Icon
12.4. Usability and layout improvement
12.5. Misc items
12.6. Bug fixes
13. Release 16.09
13.1. New concepts: FCR and Programmable data blocks
13.2. Internationalization
13.3. Changes on the Icon Agent’s page
13.4. Improvements to the Explore System Parameters page
13.5. Official QueueMetrics Docker image
13.6. Introducing Uniloader
13.7. Detailed changelog
14. Release 17.06
14.1. Major changes
14.2. Updated dependencies
14.3. Minor changes
14.4. Detailed changelog
15. Release 18.04
15.1. Scheduled Jobs
15.2. Wallboad Queue Filtering
15.3. QueueMetrics and CallCabinet Integration
15.4. Configuration Synchronizer Upgrade
15.5. Password Encryption
15.6. Agent Page - Call Variables
15.7. New Reports
15.8. Old Agent Page is Officially deprecated
15.9. Qloader is Officially deprecated
15.10. Bug Fixes